Support
Tell us what went wrong, or what could be easier. You do not need any technical words.
Email us
Golden Moments is published by Cloudjet Solutions Pte. Ltd., Singapore. Our support address is:
This opens your email app. There is no account, chat bot or upload form.
What to include
Tell us whether you use an iPhone, iPad, Android device or this website. Describe the screen, what you tried and what happened. Include the app version if you know it. A short description is enough to start.
Please do not email family photos, medical records, diagnoses, passwords or payment card details.We will ask if we need more.
Simple troubleshooting
The app help guide explains gentle games, family photos and playing offline.
- If a screen seems stuck, use Back, or close and reopen the app.
- Check the App Store or Google Play listing for device requirements and updates.
- If adding a photo fails, try one smaller photo and check your free storage.
- If you still need help, email us with the steps above.
Avoid deleting or reinstalling the app as a first step: that can remove photo copies, settings and other things you want to keep. Offload App may keep data and is not the same as deleting.
Privacy requests and removing photo copies
For step-by-step help removing the app’s photo copies, see privacy choices and deletion. To see or delete information you sent us by email, write toweb@dementiaactivities.games. We cannot reach or delete a photo that is only on your device.
Read the app privacy policy for the app, or the website privacy notice for this website.
Accessibility or unwanted content
If a button is hard to reach, text is hard to read, a screen reader behaves unexpectedly, or a picture is upsetting or may infringe someone’s rights, let us know. Name the activity or screen rather than sending family photos. See also our accessibility statement and safety guidance.
App Store purchases and refunds
The app is free and this website takes no payments. If an App Store purchase applies to the version you use, Apple manages it; visit Apple’s purchase support for eligible refunds. Google Play purchases follow Google Play’s refund policies. This does not replace refund rights you have by law.
Versions and features
Family photos arrived in version 1.4.0. If your device shows an earlier version, update it from the App Store or Google Play when the update is offered. Photo pairs on this website is separate: its photos stay in your browser tab and are never uploaded.